Small businesses often have nobody who can sit by the phone all day. The tradesperson is in the field, the salon is full, the team is in a meeting. The call goes unanswered.
Why this is a problem
Anyone looking for a service usually calls several providers and picks the one that responds first. If nobody picks up at your end, the caller often does not come back. You do not see them in any statistics, so the loss goes unnoticed.
What you can do
- Count the unanswered calls in one week. The number is often bigger than you expect.
- Define which questions customers most often look for answers to (prices, appointments, location).
- Make sure someone always answers the call: a colleague, a call centre or an AI agent.
One way is AI agent Tatjana, which takes the call, answers frequently asked questions and directs the customer onwards. It works 24 hours a day, including outside working hours.
